Verify your email to make sure you can get account information from us. If you're not logged into the correct account, you'll see an error message. Change your username, contact email, password, and other profile info from My Account. If you have multiple SurveyMonkey accounts with the same email address, please make sure you're logged into the correct account when you click the verification link. If you're not logged in, you'll see an error message or be asked to log in when you click the verification link. You (the SurveyMonkey account holder) must be logged in to your SurveyMonkey account when you click the the verification link.
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If you're not sure how to add to your allow list, just pass that info along to your IT department. The email subject is "Verify Your Email Address" and is sent from can add us to your safe sender's list by allowing our sender domains and IP addresses. If you have access to the email account but you're not getting the verification email, it's likely either in your spam, junk, or clutter folder.
Also, if your trouble is specific to verifying your account email address, you may be using an unsupported email address, like a generic, role-based, or list-serv email address. There may be a typo in the email address or the email might belong to someone else.
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